This is a follow up to my review that was posted after the HKM Boot and Helmet bag suddenly started to come apart. I followed up with Sprucewood and they provided outstanding customer service. They contacted HKM who agreed to provide a new bag. Really happy that both retailer and manufacturer really stood behind the product. I have now talked to someone else who has the bag and theirs has been solid. Mine may have just been a fluke. Either way, both Sprucewood and HKM have done everything possible to resolve the issue. Thank you.