Returns

No-Hassle Returns

At Sprucewood Tack, your satisfaction is our priority. We're happy to assist with exchanges, refunds, or store credits within 30 days of purchase, provided the product is unused and in its original condition.

For saddle returns, please see our Saddle Trials page.

Please note: bits, pharmaceutical and health products, and items fitted in-store (boots, helmets, and air vests) are final sale. Full details below.

In-Store Purchases

Returning an item purchased in-store is simple:

  1. Place the item(s) in their original packaging and ensure they are unused and in original condition.
  2. Bring them to either store location within 30 days, along with a copy of your sales receipt.

Your options:

  • Exchange the item
  • Receive a store credit
  • Receive a full refund to the original method of payment

Items marked CLEAROUT are returnable for store credit or may be exchanged in-store.

Online Purchases

All online returns require a Return Authorization (RA).

How to request one:

  1. Log in to your account, go to your order, and select Return. Requests must be submitted within 30 days of receiving your order.
  2. Select the item(s) you wish to return and the reason for the return.
  3. Your Return Authorization (RA) will be emailed to you right away, along with return instructions. You can get a return label right in the return request, or ship it back on your own.

Defective or incorrect items: If your item arrived defective, or we sent the wrong item, select that reason when you submit your request. These requests are reviewed by our team, and we'll be in touch by email before issuing your RA.

Return options:

  • In-Store Returns: Items purchased online may be returned to either store location for an immediate exchange or store credit. If you'd prefer a refund, you may still drop the items off in-store, but all refunds are processed at head office. Please allow 1-3 business days.
  • Returns Shipped to Us: Choose a store credit or a refund to your original method of payment; either is issued once your return has been received and processed. Exchanges are not available on items shipped back to us. If you need a different size or colour, please start a return and place a new order for the item you'd like.
  • Items marked CLEAROUT are returnable for store credit or may be exchanged in-store.

Shipping Your Return

  1. Carefully package your item(s) in their original packaging.
  2. If you got a return label, attach it to the package. If you're shipping on your own, include a printed copy of your RA email and send it to the address provided in the email.

Important shipping notes:

  • We recommend insuring your package. We are not responsible for items lost or damaged in transit.
  • Return shipping costs are the customer's responsibility. If you use a return label, the cost is deducted from your refund or store credit.
  • We cannot accept collect returns.
  • Original shipping charges are non-refundable unless the item is defective or the return is the result of an error on our part. In those cases, we cover both the original and return shipping.

Final Sale Items

In the interest of hygiene, safety, and the craftsmanship involved in a proper fitting, the following items are final sale and are not eligible for return, exchange, or store credit:

  • Bits
  • Pharmaceutical and health products, supplements, wormers, or any ingestible product
  • Boots fitted in-store by our team
  • Helmets and air vests fitted in-store by our team

Helmets, air vests, and boots that have not been professionally fitted remain eligible under our standard 30-day return policy, provided they are unworn, unused, and accompanied by their original tags and receipt.

Non-Returnable Items

  • Items that have been used or no longer have their original tags and packaging
  • Personalized or custom-ordered items
  • Books
  • Saddles that have been marked or damaged in any manner
  • Undergarments
  • Horse and dog blankets/sheets must be returned clean and unused (Tip: place a clean bedsheet on your horse or dog before trying the item on)

Thank you for choosing Sprucewood Tack. If you have any questions, please contact us.