Returns

Returning an item purchased in-store is simple:

1. Place the item(s) in their original packaging and ensure they are unused and in original condition.
2. Bring them to either store location within 30 days, along with a copy of your sales receipt.

Your options:

• Exchange the item, subject to inventory availability
• Receive a store credit
• Receive a full refund to the original method of payment

Items marked CLEAROUT are returnable for store credit or may be exchanged in-store.

1. Log in to your account, go to your order, and select Start a Return. Requests must be submitted within 30 days of receiving your order — after that window, the item will no longer show as eligible for return.
2. Select the item(s) you wish to return and the reason for the return.
3. Your return is instantly approved, and you'll get an email right away with instructions. You can get a return label on the spot, or ship it back on your own.

Defective or incorrect items: If your item arrived defective, or we sent the wrong item, select that reason when you submit your request. These requests are reviewed by our team, and we'll be in touch by email before your return is approved.

Return options:

• In-Store Returns: Items purchased online may be returned to either store location for an immediate exchange or store credit, subject to inventory availability. Refunds are also available in-store — please allow 1-3 business days to process.
• Returns Shipped to Us: Choose an instant exchange, store credit, or a refund to your original method of payment.
  • Instant exchange: your new item is held and ships right away, and a hold is placed on your card for the item's value. You have 20 days to ship your original item back — once we receive it, the hold is released. If we don't receive it within 20 days, the hold is automatically charged.
  • Regular exchange: your replacement item is not held for you. It will be sent once your original return is received and processed, subject to inventory availability at that time.
  • Store credit and refunds are issued once your return has been received and processed.
• Items marked CLEAROUT are returnable for store credit or may be exchanged in-store.

1. Carefully package your item(s) in their original packaging.
2. If you got a return label, attach it to the package. If you're shipping on your own, include a printed copy of your return confirmation email and send it to the address provided in the email.

Important shipping notes:

• We recommend insuring your package. We are not responsible for items lost or damaged in transit.
• Return shipping costs are the customer's responsibility. If you use a return label, the cost is deducted from your refund or store credit.
• We cannot accept collect returns (packages shipped with postage due or billed to us on delivery).
• Original shipping charges are non-refundable, unless the item is defective or the return is the result of an error on our part. In those cases, we cover both the original and return shipping.
• Instant exchanges: your original item must be shipped back within 20 days of receiving your exchange, or the card hold will be charged in full.

In the interest of hygiene, safety, and the craftsmanship involved in a proper fitting, the following items are final sale and are not eligible for return, exchange, or store credit:

• Bits
• Pharmaceutical and health products, supplements, wormers, or any ingestible product
• Boots fitted in-store by our team
• Helmets and air vests fitted in-store by our team

Helmets, air vests, and boots that have not been professionally fitted remain eligible under our standard 30-day return policy, provided they are unworn, unused, and accompanied by their original tags, packaging, and receipt.

• Items that have been used or no longer have their original tags and packaging
• Personalized or custom-ordered items
• Books
• Saddles that have been marked or damaged in any manner
• Undergarments
• Horse and dog blankets/sheets must be returned clean and unused (Tip: place a clean bedsheet on your horse or dog before trying the item on)