To return your saddle, please pack it up carefully in its original packaging with a copy of the receipt. Please use the return feature on your Order History Page within 5 days of receipt of your saddle to request an RA#. (Please note: CLEAROUT saddles are returnable for exchange or store credit only) Once you have submitted your RA# request, please allow 3 business days to process the request. You will be contacted by one of our Sprucewood Customer Service Representatives via email. Contained within this email will be the instructions on how to return your purchase and an approved Return Authorization number (RA#) Please print a copy of this email from us & include it in the box with your return. The email will also contain the return address for shipping purposes. Please be sure to add appropriate insurance to the package as we cannot be responsible for packages lost or damaged in transit. Return shipping charges are the responsibility of the customer. When we receive the returned saddle (with the appropriate RA #) we will be happy to process your return as per your instructions. Sorry, we cannot accept COD returns.
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